Accelerators
Retirement Living Accelerator
Get tenants & buyers the homes they need, and the service they deserve.
DataColada’s Retirement Living Accelerator combines learnings from our experience in the aged care sector. Most retirement living organisations share many common processes from customer enquiry and sales to property maintenance.
Features include:
- Pipeline Management – for rental and for the sale of properties. Move clients through the stages of expresssing an interest in retirement living to moving into the property.
- Property Matches – find the best properties for your clients based on their preferences
- Contract generation – generate tailored contracts for clients and digitally sign the contract
- Case Management – keep residents high quality service by tracking and managing service levels for scheduled maintenance and client specific property repairs
- Customer 360 view – Manage all interactions with the client in Salesforce CRM, the single source of truth
Most Retirement Living Organisations share many standard processes and data, from Customer Enquiry and Sales to Property Maintenance. The Accelerator package is a solution built entirely within Salesforce (Sales/Service and Health Cloud) and can work in concert with the Nonprofit Success Pack (NPSP) or Nonprofit Cloud (NPC). It offers an affordable, quick-start solution to manage the rental and sale of properties, property matches for prospects, contract generation, and case management for property maintenance, whilst managing all interactions with the client in the Salesforce CRM.
Salesforce is an industry-leading cloud-based, secure CRM with a user-friendly interface and a high degree of flexibility to meet your organisation’s needs.
Once implemented, you will get the benefit of:
- Improved conversion rates from leads to engaged to buyer with an accelerated sales process.
- Greater customer trust with a single source of truth for all customer interactions over multiple channels and personalised messaging.
- Improved service for your residents with all of their property maintenance requirements.
- Delivering efficient processes that can scale.
We are proud to offer this all-inclusive design and implementation package to retirement or independent living operators across Australia.
We are a team of dedicated, full-time staff and a Salesforce Premium Partner with extensive experience serving the aged care sector. We are happy to offer a 3-hour pro bono workshop to understand your organisation’s specific requirements and provide a costed implementation proposal for your consideration.
Your small investment in time could result in huge efficiency gains and savings.
How much does Salesforce cost?
The prices quoted on this page are for implementing the accelerator. Salesforce subscription license costs apply in addition to this. Depending on whether you are a not-for-profit or a commercial organisation and the options you choose, the Salesforce license costs will differ. Please reach out to us for more information.
How long does it take to implement?
The accelerator can be installed in a day. Requirement gathering, design, configuration, training, and data migration can take up to 3 months depending on complexity.
Is there a cap on how many users can be included in this implementation?
There is no cap on the number of users. The solution fits associations of all sizes.
What if I want a feature that is not listed above?
We welcome a discussion on helping build specific features that are not included in the current solution. We will even co-invest in new features that apply to wider audiences.
Can I request a live demo?
DataColada would be delighted to provide a personalised tour of the app. Please complete the form below to get in touch with us!
Quick Start
- Lead Management – property rentals and sales
- Opportunity pipeline management – lead qualification, site inspection, stock reservation, sales advice to settlement
- Property matches – at the click of a button find the best property matches based on your prospects’ preferences
- Contract Generation – generate tailored contracts for clients with the ability to digitally sign contracts
- Web2Case – residents can submit maintenance requests via a form embedded in your website
- Case management – provide residents with high-quality service by tracking and managing service levels for scheduled maintenance and client-specific property repairs
- Customer 360 view – Manage all interactions with the client in the Salesforce CRM as a single source of truth
- Training for the sales and maintenance team for the adoption of the solution
Optional Add-ons
- Marketing automation and journeys on Salesforce Marketing Cloud Account Engagement (PoA)
- Digital experience channel add-ons for live chat, intelligent chatbots and social media (PoA)
- Integrations to event management and other social systems (PoA)
- Custom payment gateway integrations and flows (PoA)