Accelerators
Residential Aged Care Accelerator
Accelerate time to value. DataColada are experts in building Aged Care Solutions on the Salesforce platform.
The Residential Admissions package (built natively on Salesforce Sales/Service and Health Cloud) allows Aged Care Service Providers to manage the end-to-end residential admissions process
This package includes the capturing of detailed client relationships, completing the application forms, storage of relevant documents, calculations of respite and permanent care costs, production of residential care agreements and real-time visibility of room occupancy.
We have learnt from a number of client implementations that most aged care service providers share many common processes relating to client enquiry and sales, client onboarding, managing personalised care plans and billing clients.
We believe that setting up a residential admissions solution should be like downloading an app for your phone: easy to install and quick to set up.
In the next 30 years, Australia will have 1.2M more Australians over the age of 85+. The average older Australia will live 5 years longer than today equating to an extra 6 million years of care.
To keep the current ratio of aged care workers to people over 85+, Australia needs 77,976 workers in the next 10 years. That equates to a recruitment goal of 650 trained workers per month plus replacing retiring staff.
How long does the typical implementation take?
The accelerator can be installed in 2 hours in a Salesforce instance that has been provisioned for you. You get a head start with a baseline product that can be tailored to your needs. The typical implementation takes approximately 12 weeks for the base accelerator.
The estimated 12-week process goes through a brief discovery phase and design phase (to validate and design for the gaps previously identified), followed by configuration, testing, training and deployment phases. This approach collaboratively engages your staff to deliver high adoption, migration of your historical data for (Contacts, Facilities, Rooms and Occupancy), embedding branded forms to your website and more.
If residential care costs change, how are they updated and reflected in the application?
All cost components of the basic daily care fee, means-tested care contribution, residential admissions deposit, daily accommodation payments and optional service fees are stored as metadata, making it easy to make changes by yourself as the cost components change over time.
What if I don’t want all the items in the accelerator? What if I want more items like additional integrations? What if my process is somewhat different?
You can pick and choose which elements of the accelerator are fit for your needs including those that need to change with the ability to add/remove components. The free 3-hour workshop will identify gaps and provide you with an estimated cost for your specific implementation, one that you can manage and maintain yourself or continue to be supported with a flexible managed services package from DataColada. We would also recommend you consider the Salesforce Premier Success Plan to enable your team to become productive on the Salesforce platform.
Quick Start
- Management of end-to-end residential admissions process.
- Progressive recording of all contacts and relationships systematically recorded and linked to admission.
- Provision of a fully customisable application form with support for multiple forms products and eSignatures.
- Storage of relevant user-uploaded documents relevant to admission – e.g. power of attorney – related to the admission and easily accessible.
- Management of room catalogues with up-to-date statuses for those available for respite or permanent.
- Tracking and management of occupancies over time using the asset object giving long-term capacity and usage reporting.
- Calculation of respite and permanent costs.
- Product, e-Sign and storage of residential care agreements.
- Smooth transition of respite to permanent.
- Automation of room status changes when residents pass away.
Optional Add-ons
- Marketing automation and journeys (Pardot).
- Digital experience channel add-ons for live chat, intelligent chatbots and social media.
- Integrations to clinical management systems.
- Custom payment gateway integrations and flows.