Sydney Children’s Hospital Foundation
Sydney Children’s Hospitals Foundation (SCHF) has a vision to ensure that every child – now and in the future – can access world-class medical care whenever they need it.
The Challenge
Sydney Children’s Hospital Fund needed an application to assist with campaign management and donor management and therefore the obvious choice was to implement an NPSP Salesforce instance. They also required a means of donation receipting that could be automated, a new payment gateway and the ability easily import/export data. Another major issue was the handling of donations during fundraising galas and other events. Rather than recording event donations on paper or spreadsheets, they sought an automated option.
The Solution
We applied a Salesforce CRM solution for donation receipting and developed a bespoke Tap ‘n Go payments process for events and provided a means to manage a richer digital experience for their volunteers and seamless encounters for their customers. The addition of the Square Payments Tap ’n Go system solution means that users don’t have to manually upload donor data manually the day after the event, enabling better fundraising department efficiencies and better accuracy that can be communicated back to donors and regulatory bodies.
The Benefits
The time taken for a credit card approval was 5-10 minutes per transaction, with re-tries taking 30-60 seconds a piece. With the new credit card Tap-n-go app means that that approval time is now only ten seconds. The receipt automation saved the SCHF staff valuable processing time. Receipting has become one button process, and it is done directly from the campaign related opportunity record. This function is linked to a mail merging function that affords a better customer experience via personalisation.
